Privacy & Cookie Policy

Privacy Statement by Real Solutions Haarlem B.V.

Sensitive data or personal data are processed through Real Solutions Haarlem B.V. considers that a careful handling of personal data is of great importance. Personal data are carefully processed and secured by us.

In our processing we adhere to the requirements of the privacy laws. This means that:

  • We clearly state the purposes in which we process personal data. We do so through this privacy statement;
  • We limit our collection of personal data to only the personal data required for legitimate purposes;
  • We first ask you for explicit permission to process your personal data in cases where your consent is required;
  • We take appropriate security measures to protect your personal data and that also require parties who process personal data in our mission;
  • We respect your right to provide, correct or delete your personal information on your request.

Real Solutions Haarlem B.V. is the responsible for the data processing. In This privacy statement we explain what personal data we collect and use and for what purpose. We recommend that you read them carefully.

Deze privacyverklaring is voor het laatst aangepast op 25-05-2018 00:00:00.

Use of personal data

When using our webshop, we obtain certain data from you that may be personal data. We only store and use the personal data that you provide directly, in the context of the service you have requested, or of which it is clear that they are provided to us to process.

We use the following information for the purposes stated in this privacy statement:

  • Contact details
  • Phone number
    Billing address
  • Email address-VAT number, KvK number

Portal access

With our portal you can access a management environment where you can set up, specify and change your own business.

Order handling

When you place an order with us, we make use of your personal data for the purpose of handling it. If necessary for proper handling, we may also disclose your personal data to third parties. You can read more about this later in this privacy statement.

Contact Form and Newsletter

Through our webshop we offer the possibility to ask questions by means of a contact form, where you are asked to fill in various details in order to deal with your question. You choose the information you provide. The data you send us will be kept for as long as the nature of the form or the content of your e-mail is necessary for the full answer and handling thereof.

We offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe. Your email address will only be added to the list of subscribers with your explicit permission.


We do not publish your customer information.

Provision to third parties

We can pass on your details to our partners. These partners are involved in the implementation of the agreement.
These partners are (co-) established outside the EU. We have strict agreements with them to comply with the European privacy rules.


Cookies are used on our webshop. Cookies are also placed through third parties that are enabled by us.

When you visit our webshop for the first time, you will be shown a communication explaining why we use cookies. We understand your continued use of our webshop as permission for this use of cookies.

It is free to disable cookies using your browser. Please note that it is possible that our website will not work optimally.

With third parties who place cookies, we have made agreements on the use of cookies and applications. However, we do not have complete control over what the providers of these applications do with the cookies when they read them out. For more information about these applications and how they handle cookies, please see these parties ‘ privacy statements (note: They may change regularly).

Google Analytics

We use Google Analytics to track how visitors use our webshop. We have signed an agreement with Google to make arrangements for dealing with our data. Furthermore, we have not allowed Google to use the Analytics information obtained for other Google services, finally we leave the IP addresses anonymize.


We take security measures to restrict misuse and unauthorized access to personal data.

Storage periods

The personal data described above are kept for as long as necessary to handle your orders, including warranty. We will then keep data for a maximum of one year for the statistical purposes described. The data will then be cleared, unless there is a legal obligation requiring longer storage (such as the seven-year tax retention for payment data).

Third party Websites

This privacy statement does not apply to third-party websites that are linked to our webshop by means of links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you periodically review this privacy statement so that you are aware of these changes.

Inspection and modification of your data

For questions about our privacy policy or questions regarding inspection and alteration of (or deletion of) your personal data, please contact us at any time using the information below.

You can also send us a request to view, modify or delete this information. You can also request a data export for data that we use with your permission, or are motivated to allow us to restrict the processing of personal data.

In order to prevent misuse, we can ask you to identify yourself adequately. When it comes to inspecting personal data linked to a cookie, you must send a copy of the cookie in question. You can find it in your browser’s settings. If the data is not correct, you can ask us to modify the data or have it removed.

Authority for personal data

Of course we will gladly help you if you have any complaints about the processing of your personal data. On the basis of the privacy laws, you also have the right to lodge a complaint with the authority personal data against these processing of personal data. You can contact the authority for personal data.

Contact details

Real Solutions Haarlem B.V.
A. Hofmanweg 75
2031BH Haarlem